Fulfillment & Logistics

Shipping & Delivery Policy

Transparent shipping rates, safe honeycomb packaging, and insured pan-India delivery timelines.

₹999
Free Shipping Minimum
₹99
Standard Shipping Below Minimum
5–7 Days
Average Delivery Timeline

1. Delivery Coverage & Logistics Partners

SpaceWa fulfills orders across all 28 States and 8 Union Territories in India. We partner exclusively with certified, Tier-1 surface and express express couriers including Delhivery, BlueDart, DTDC, and SafeXpress to guarantee safe handling of our architectural wood furniture products.

Deliveries are made directly to the recipient address provided during order placement. In high-rise residential complexes and gated communities, couriers deliver to the doorstep or the designated building parcel reception desk in accordance with community security protocols.

2. Shipping Charges & Free Delivery Threshold

We believe in straightforward, transparent pricing without hidden freight fees or fuel surcharges at checkout:

Cart Order Subtotal Shipping Rate Handling & Insurance
Orders ₹999.00 and above FREE (₹0.00) Included (100% Transit Insured)
Orders below ₹999.00 ₹99.00 Flat Rate Included (100% Transit Insured)
Cash on Delivery (COD) Convenience Fee ₹50.00 Verification & Cash Handling Fee

3. Order Processing & Dispatch Timelines

Every SpaceWa unit undergoes a multi-point quality check — verifying edge-banding adhesion, hinge alignment, and hardware completeness — prior to sealing:

  • Dispatch Timeline: Orders placed before 1:00 PM IST are processed and dispatched within 24 to 48 business hours (excluding Sundays and national holidays).
  • Estimated Delivery Timeline: Standard surface transit takes approximately 5 business days (typically 3 to 5 business days for major metro cities like Mumbai, Bengaluru, Hyderabad, Delhi NCR, Pune, and Chennai; and 5 to 7 business days for regional and non-metro pincodes).
Packaging Engineering Note: To eliminate transit shock, our wall-mounted desks are packed in 5-ply reinforced corrugated boxes, corner-protected with high-density EVA foam and dense honeycomb cushioning.

4. Real-Time Consignment Tracking

Once your consignment is handed over to our logistics partner, you will automatically receive an SMS notification and email containing:

  • The official Airway Bill (AWB) / Tracking Number.
  • The designated courier partner name (e.g. Delhivery, BlueDart).
  • Direct tracking link accessible anytime on our website via Track Order.

5. Delivery Inspection & Damaged Shipments

Please inspect the external packaging at the time of delivery. If the external box exhibits severe crushing, tearing, or water ingress:

  1. Mention "Damaged Condition" on the courier delivery run-sheet before signing, or refuse delivery if damage is severe.
  2. Capture clear photographs/video of the outer carton and the inner contents.
  3. Notify our concierge team within 48 hours of delivery at hello@spacewa.in or on WhatsApp at +91 98765 43210.

Because all shipments are 100% transit-insured by SpaceWa, we will arrange an immediate replacement dispatch at zero additional cost to you.

6. Undeliverable Pincodes & Failed Delivery Attempts

Our logistics partners make up to three consecutive delivery attempts. If you are unavailable, the courier will send an SMS with a rescheduling link. If a package remains uncollected after 3 attempts or incorrect address information was provided, the parcel may be returned to our fulfillment warehouse. Re-dispatch fees may apply in cases of repeated customer unavailability.

7. Contact for Shipping Assistance

For questions regarding delivery to special remote locations, armed forces addresses, or bulk commercial delivery, please contact our dispatch team:

  • Email: hello@spacewa.in
  • Phone: +91 98765 43210
  • Fulfillment Studio: Mumbai, Maharashtra, India
Last Updated: November 5, 2026 SpaceWa Operations & Fulfillment