Returns & Refund Policy
Fair, honest terms designed to protect your investment in high-quality architectural furniture.
7-Day Return & Replacement Guarantee
We accept returns and replacements within 7 calendar days of verified delivery for products that arrive damaged, functionally defective, or materially distinct from specifications.
1. Guiding Principles & Legal Commitment
At SpaceWa, we engineer furniture to endure years of everyday use. In strict alignment with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020 of India, we do not employ misleading cancellation clauses or unfair restocking penalties.
If your furniture arrives damaged during transit, suffers from a manufacturing defect, or is missing essential hardware, we take full responsibility to replace the unit or issue a prompt, 100% refund.
2. The 5-Step Return & Replacement Process
To ensure prompt resolution without bureaucratic friction, our reverse logistics follow five simple stages:
Initiate Your Request Within 7 Days
Contact our studio concierge within 7 days of delivery via email at hello@spacewa.in or on WhatsApp at +91 98765 43210. Please provide your Order Number and a brief description of the issue.
Photographic or Video Verification
Share 2–3 clear photographs or a short video clip showing the transit damage, misaligned hinge, or defective part, along with the shipping label on the outer carton. Our engineering team reviews all photos within 24 business hours.
Complimentary Reverse Pickup
Upon validation, SpaceWa arranges a free doorstep reverse pickup through our logistics partner (Delhivery/BlueDart). You do not pay any return courier charges for damaged or defective items.
Inspection at Our Workshop Facility
Once the consignment arrives back at our fulfillment workshop, our quality specialists inspect the returned item to verify the reported issue and confirm original hardware components are returned.
Replacement Dispatch or 100% Refund
You may choose between: (a) Immediate priority dispatch of a brand-new replacement unit with expedited shipping, or (b) A 100% refund initiated back to your original payment method within 5 to 7 business days.
3. Non-Returnable Scenarios & Exclusions
- Requests initiated beyond the 7-day window from verified courier delivery.
- Products damaged due to incorrect wall drilling, improper mounting on unsuitable partition surfaces, or customer mishandling.
- Units that have been modified, sawed, painted, or altered by third-party carpenters.
- Products missing fundamental structural panels or factory mounting hardware.
- Custom-made bespoke orders or customized wood dimensions manufactured specifically on individual request.
4. Refund Modes and Bank Timelines
Once your refund is approved following workshop inspection:
- Prepaid Orders (UPI, Net Banking, Credit/Debit Cards via Razorpay): The refund amount is credited back directly to the original bank account or card used during checkout. Banks typically reflect the credit within 5 to 7 business days.
- Cash on Delivery (COD) Orders: Our finance team will request your Bank Account Number & IFSC code via verified email. NEFT/IMPS bank transfer is initiated within 3 business days of receiving your banking details.
5. Order Cancellation Before Dispatch
You can cancel an order free of cost at any time before it has been dispatched from our workshop facility (within approximately 24 hours of ordering). Simply reply to your order confirmation email or message us on WhatsApp with your Order ID. Once an order is in transit with the courier, cancellation requests will be treated as standard returns upon arrival.
6. Concierge & Grievance Contact
For any questions or to initiate a return request, our concierge team is directly accessible:
- Email: hello@spacewa.in
- Phone / WhatsApp: +91 98765 43210
- Fulfillment & Returns Studio: Mumbai, Maharashtra, India